25/26 Season Subscription
How do I purchase a new season subscription?
You can purchase a new subscription online or phone our Box Office at 1.800.646.8533 ext. 2. Detailed instructions for online purchase can be found within the link below. New subscriptions will go live on April 21.
HOW TO SUBSCRIBE
How do I renew my season subscription?
You can renew your subscription by logging into your Account Manager. Detailed instructions for online renewal can be found within the links below:
HOW TO RENEW SUBSCRIPTION (desktop)
HOW TO RENEW SUBSCRIPTION (mobile)
How do I change my subscription seats, performance dates or city location?
Change requests can be made by emailing BoxOffice@AlbertaBallet.com upon renewing your current subscription. Requests are tracked by renewal date/request date and processed following the renewal period.
Do I have to purchase all five shows to have a subscription?
Yes. All subscriber benefits are applicable only to a full season subscription (5 mainstage productions) holders. Visit our 25/26 Subscription page to review all subscription benefits.
Can I purchase a subscription part way through the season?
Five pack subscriptions will be available until the end of the first production. Four show subscriptions will be available after the September run.
When and how do I get my tickets?
Subscribers will have printed tickets mailed to them before the 25/26 season starts. New subscribers will receive their digital tickets in their Alberta Ballet My Account once they have paid for their subscription.
Can I exchange my tickets?
You can exchange your tickets, free of charge, for another show within the same production through your Alberta Ballet My Account Manager or by calling the Box Office at 1.800.646.8533 ext. 2.
If tickets are upgraded, you will be charged the difference in price. Please note, only tickets in the original account can be exchanged. Forwarded tickets are not eligible for exchange.
What are my options if I cannot attend a show?
Subscriber tickets are non-refundable and we do not offer account credits. Tickets can be transferred to family and friends or exchanged into another show within the same production. You also have the option to donate your tickets for a tax receipt. You can also securely re-sell your tickets through Alberta Ballet My Account Manager.
I am a subscriber; may I return my tickets for a tax receipt?
Yes, please email the Box Office team at BoxOffice@AlbertaBallet.com with your ticket donation request. Requests must be received no later than two business days prior to the date printed on the ticket. The tax receipts are emailed quarterly.
I am a subscriber; I sold my tickets on My Account Manager. I received emails from Ticketmaster requesting tax information, what do I do?
Ticketmaster will notify you via email when your ticket is sold. They will also email you asking for your tax information prior to releasing your funds. Although the tax information is mainly geared towards US Citizens, please follow the prompts, and return the completed form to Ticketmaster.
I am a subscriber; how do I get my tickets?
All subscribers will receive printed tickets in the mail. There is no processing time as tickets will appear automatically in your account once payment is received.
I am a subscriber; when I logged into my Alberta Ballet My Account, it tells me I have no tickets?
When you log into your Alberta Ballet My Account Manager, your login is the email address attached to your Alberta Ballet account.
For additional assistance, please contact our Box Office team by calling 1.800.646.8533 ext. 2 or sending an email to BoxOffice@AlbertaBallet.com.
I have a Thursday night subscription. Why did my tickets get moved for Swan Lake?
Your Swan Lake performance was moved from Thursday night to Sunday night due to scheduling. There is no performance on Thursday evening. Your regular subscriber seats are reserved, ensuring you enjoy Swan Lake from the seats you love.
Are you offering Saturday Matinée Subscriptions for Edmonton?
Yes, that is correct! We are now offering the Saturday Matinée Subscriptions for Edmonton for the 2025/26 season. Enjoy all the benefits of your evening subscription with the convenience of an earlier performance time.